Security Policy

Our security governance structure establishes clear roles, responsibilities, and accountability:

• Executive-level security oversight through our Security Steering Committee
• Dedicated Chief Information Security Officer (CISO) reporting directly to executive leadership
• Security teams with specialized expertise in application, infrastructure, and data security
• Formal documentation of security roles and responsibilities across the organization
• Regular security reviews and governance meetings to ensure continuous improvement

We employ a systematic approach to identifying, assessing, and mitigating security risks:

• Regular risk assessments of our infrastructure, applications, and business processes
• Risk scoring methodology to prioritize mitigation efforts based on impact and likelihood
• Comprehensive risk register with clear ownership and remediation timelines
• Integration of risk management into our development and operational processes
• Executive reporting and oversight of significant risk items

Our facilities implement comprehensive physical security measures:

• Multi-factor authentication for facility access including keycards and biometric verification
• 24/7 monitoring of all entry points and secure areas with CCTV surveillance
• Environmental controls for temperature, humidity, fire suppression, and power redundancy
• Visitor management procedures requiring escort and logging of all guest access
• Regular physical security assessments and penetration testing

Our network architecture employs multiple layers of defense:

• Enterprise-grade firewalls with advanced threat protection capabilities
• Network segmentation with micro-segmentation for critical systems
• Intrusion detection and prevention systems (IDS/IPS) with 24/7 monitoring
• DDoS protection for our public-facing services
• Regular network vulnerability scanning and penetration testing
• VPN access with multi-factor authentication for remote access

We implement robust identity and access controls across our systems:

• Centralized identity management with role-based access control (RBAC)
• Multi-factor authentication required for all administrative access
• Principle of least privilege across all systems and applications
• Regular access reviews and automated deprovisioning of unused accounts
• Just-in-time privileged access management for administrative functions
• Comprehensive audit logging of access events and changes

Our cryptographic controls protect data confidentiality and integrity:

• Industry-standard encryption algorithms and protocols for data in transit and at rest
• TLS 1.2+ for all external communications and internal API calls
• Secure key management lifecycle including generation, distribution, storage, and rotation
• Hardware security modules (HSMs) for critical cryptographic operations
• Regular review of cryptographic implementations against emerging threats
• Certificate management with automated monitoring and renewal

Security is integrated throughout our development processes:

• Security requirements defined at the beginning of each development cycle
• Threat modeling conducted for new features and architectural changes
• Static and dynamic application security testing in CI/CD pipelines
• Third-party dependency scanning and software composition analysis
• Secure code review practices with dedicated security checkpoints
• Pre-production security validation before deployment to production

We proactively identify and address security vulnerabilities:

• Comprehensive vulnerability scanning across all systems and networks
• Risk-based prioritization of vulnerabilities with defined SLAs for remediation
• Regular penetration testing by independent third parties
• Red team exercises to simulate sophisticated attack scenarios
• Continuous monitoring for new vulnerabilities affecting our systems
• Coordinated vulnerability disclosure program for external researchers

Our structured approach to security incidents ensures rapid and effective response:

• Formal incident response plan with defined roles and procedures
• 24/7 security operations center monitoring for security events
• Incident severity classification with appropriate escalation paths
• Digital forensics capabilities for thorough investigation
• Post-incident analysis and lessons learned process
• Communication procedures for stakeholders, customers, and regulators

We maintain resilient operations through comprehensive planning:

• Business impact analysis to identify critical systems and recovery priorities
• Recovery time objectives (RTOs) and recovery point objectives (RPOs) for key services
• Redundant infrastructure with geographic diversity
• Regular backup and restoration testing
• Disaster recovery exercises conducted at least annually
• Crisis management procedures with defined command structure

We maintain strict controls over our vendor relationships:

• Comprehensive vendor security assessment program
• Risk-based tiering of vendors with appropriate due diligence
• Contractual security requirements for all third-party providers
• Regular security reviews of critical vendors
• Monitoring of fourth-party and supply chain risks
• Right to audit provisions in critical vendor contracts

Our personnel security processes ensure appropriate controls throughout the employment lifecycle:

• Background checks for all employees and contractors
• Security awareness training during onboarding
• Confidentiality agreements and acceptable use policies
• Structured offboarding process with prompt access revocation
• Return of company assets and verification procedures
• Post-employment security obligations

We foster a strong security culture through ongoing education:

• Mandatory security awareness training for all employees
• Role-specific security training for developers, operations, and other specialized roles
• Regular phishing simulations and social engineering awareness
• Security champions program to embed security knowledge within teams
• Ongoing communications about emerging threats and best practices
• Recognition program for reporting security issues

We maintain compliance with relevant standards and regulations:

• ISO 27001 certification for our information security management system
• SOC 2 Type II audits covering security, availability, and confidentiality
• Compliance with GDPR, CCPA, and other applicable privacy regulations
• Regular internal security audits and control testing
• Independent third-party security assessments
• Continuous monitoring of compliance posture

Security and privacy are foundational principles in our design processes:

• Privacy impact assessments for new products and features
• Data minimization and purpose limitation principles
• Privacy-enhancing technologies integrated into our solutions
• Security architecture reviews for new systems
• Defense in depth and secure defaults
• User experience designed to promote secure behaviors

We collaborate with the security research community to strengthen our defenses:

• Public vulnerability disclosure policy and secure reporting channels
• Bug bounty program with rewards for qualifying security findings
• Defined scope and rules of engagement for security researchers
• Safe harbor provisions for good-faith security research
• Transparent communication about resolved security issues
• Recognition for security researchers who help improve our security